Terms & Conditions
LATE ARRIVAL AND CHANGE OF SCHEDULE
Fees are calculated according to the scheduled time agreed upon by the Tutor and Student. No adjustment to fees shall be made for time lost because of late arrival by the Student or by early termination of session by the Student. Any lost time because of the late arrival of the Tutor shall be compensated for by extending a lesson by such amount of time that was lost.
The Tutor agrees to wait 20 minutes from the time of the scheduled session for the Student's arrival before considering that session canceled without sufficient prior notice and therefore subject to the terms set forth in the PAYMENT, CANCELLATION, AND REFUND section below.
If the Student does not enter the virtual meeting room within 20 minutes of the lesson start time, the Student will be marked as a “no show” and the lesson shall be considered cancelled by the Student.
PAYMENT, CANCELLATION, AND REFUND
The Student will pay the Tutor for the Tutor’s time availability for lessons on a weekly recurring subscription basis, in advance of the scheduled lesson.
The Student may cancel the weekly recurring subscription at any time through Starpath Prep’s online payment portal.
Appointments between the tutor and the student must be cancelled 24 hours in advance of the scheduled time slot using Starpath Prep’s online scheduling system.
For appointments cancelled by the Student within 24 hours and “no show” appointments, the Tutor will keep the full week’s payment for tutoring services.
Weekly appointments the Student has paid for, but failed to schedule, will be transferred to the student’s account as credits that may be used to book future tutoring sessions. These credits shall remain on the Student’s account for as long as the Student’s weekly recurring subscription remains active. In the event that the Student pauses payment or cancels the weekly subscription, the Student will lose the ability to use these credits and will not receive any kind of compensation or refund for their monetary value. Students are highly encouraged to simply cancel their tutoring membership in the event that they need to pause services.
OBLIGATIONS OF THE TUTOR
The Tutor undertakes to do all preparation prior to lessons and to structure lessons in such a way as to optimize time to the benefit of the Student.
The Tutor shall endeavor to offer the Student an opportunity to share the Student’s concerns with the tutor on a daily basis. The Tutor shall monitor the student’s progress on a daily basis. This clause does not apply in cases where the Tutor is ill or in cases involving exceptional personal circumstances and emergencies. The Student acknowledges that as the operator of a one-person business, the Tutor may occasionally fall ill or have exceptional personal circumstances and emergencies that prevent the Tutor from communicating on a daily basis with the student. The Student acknowledges that in all situations involving illness and exceptional personal circumstances and emergencies, the Student has the option of either cancelling the Student’s future membership dues or accepting the Tutor’s limited outreach capabilities.
If the Tutor is unable to keep the scheduled appointment time with the student, the Tutor will reschedule the appointment within seven days of the original time. If rescheduling within seven days is not possible, the Tutor will refund the Student’s membership fees on a pro-rated basis according to the number of tutoring hours called for by the Student’s weekly subscription plan. E.g., if the Student’s weekly subscription called for four hours of tutoring/coaching, and the Tutor failed to deliver on or reschedule two hours of that time, the Student would receive a refund of 50% of that week’s weekly subscription fees.
OBLIGATIONS OF THE STUDENT
The Student agrees to arrive to lessons punctually and having made a reasonable attempt at assignments for the week.
The Student undertakes to assist the Tutor in identifying problem areas in which the Student needs specific tutoring.
The Student agrees to provide their own materials needed for each tutoring session (E. g. paper, pencil, etc.).
NO WARRANTIES The Tutor makes no promises or warranties with regards to a Student's performance as a result of any tutoring provided.
EMAIL COMMUNICATIONS By signing up for a free consultation, you agree to be subscribed to Starpath Prep’s email newsletter.
STATUS OF THE TUTOR It is expressly understood that the Student retains the services of the Tutor as an independent contractor and not as an employee. The Tutor shall be responsible for his/her insurance and for all statutory declarations and contributions with regard to income tax.
TERMINATION This tutoring contract may be terminated by either party at any time.
MONEY BACK GUARANTEE First-time clients on the Voyager membership plan who try out the Voyager membership for seven days will receive a 100% refund on their purchase price if they cancel their membership on the eighth day due to a stated lack of satisfaction with Starpath Prep services.
RELAXATION OF TERMS No relaxation, indulgence, waiver or release by any party of any of the rights in terms of this agreement on one occasion shall prevent the subsequent enforcement of such rights and shall not be deemed to be a waiver of any subsequent breach of any of the terms.